Update by user Apr 27
Apollo did nt give any answer, they dont care at all, arrogant company, so again avoid these people. My Dutch travel agnecy gave a ticket for next travel. But it isnt there issue.
Original review posted by user Mar 28
Ive rented many cars, 4WD and campervans all over the world, but never had a bad experience like Apollo australia. By Far.
Staff is not interested, they send you on the road with garbage, there is a policy of neglect, lack of help. If you complain nothing happens. Never will use Apollo again. RV with 369.00 km behind the wheels, central lock didnt work.
Cushions were torned, doors didnt close , couldnt be opened, equipment was outdated, broke or werent there. Top on it, the car key broke, so we couldnt drive. Staff of Apollo didnt think this vwere problems, just deal with it.
They offered a fee of 190AUD , we couldnt travel for a couple of days in this so called RV. After several complaints , staff kept to their policy ( nice guy, mr Smart) so never again Apollo for me.
Product or Service Mentioned: Apollo Motorhome Holidays Rv Rental.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Price reduction.
I didn't like: Costumer service, Product quality.